Terms & Conditions

If you have any questions regarding any of the jewelry, or would like to place an order please feel free to email us at: Jewelbilee-nyc@rcn.com or call 917-613-5736.

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ORDERING

Orders are processed Monday through Friday, excluding holidays. Orders received on weekend days, holidays and after 2pm EST will begin processing the next business day. Shipping times may vary due to availability of merchandise.

PAYMENT OPTIONS

We accept the following forms of payment:

  • Visa
  • MasterCard

All orders are subject to credit card authorization and verification prior to processing and we will not ship orders unless all billing information is correct.

SALES TAX

Sales tax is charged only to states where jewelbilee-nyc.com has a physical presence. Currently this includes:

New York: 8.875% will be applied to all orders.

ORDERING AND SHIPPING CONFIRMATIONS

After ordering, you will receive an email confirming receipt of your order and one to notify you when your order ships.

COLORS

Jewelbilee-nyc.com has made every effort to display as accurately as possible the colors of the merchandise that appear on our site. However, since the actual colors you see will depend on your monitor, we cannot guarantee that your monitor will accurately display the actual colors of the merchandise.

RETURNS & EXCHANGES

Returns and exchanges must be received within 7 days of date of delivery for items that HAVE NOT BEEN WORN OR ALTERED, a copy of original receipt and ALL original tags attached. We do not refund shipping and handling fees. There are no refunds only store credit. All returns of merchandise purchased on this website require prior authorization. Please call (917) 613-5736 to obtain a Return Authorization or email us at info@jewelbilee-nyc.com. Once you receive a Return Authorization, you may send the returned merchandise with the original receipt to:

Please note: Final sale merchandise may not be returned or exchanged. This includes all CUSTOM CREATION jewelry, fine jewelry and sale items. If FINAL SALE items are returned to us they will be shipped back at the customer's expense.

We cannot accept responsibility for reimbursement or compensation of lost packages without proof of delivery. We will process your return as soon as possible but please allow up to 2-weeks for your store credit to be processed and emailed to you. *Upon receipt of returned goods, jewelbilee-nyc.com has the right to deny credits if the merchandise does not meet the company return policy requirements. Contact us at info@jewelbilee-nyc.com with any questions.

SHIPPING POLICY

Please note: If item ships without insurance and is lost, we cannot replace the item. If you choose insurance, we can file a claim and replace the item at no charge once the claim is settled.

Standard Delivery:

  • $10 USPS Ground No Insurance
  • $20 USPS Ground With Insurance
  • $20 FedEx Ground No Insurance
  • $25 FedEx 2-Day With Insurance
  • $40 FedEx Overnight With Insurance

Shipments to Alaska and Hawaii are shipped USPS 2-3 day.

We do not ship to international or PO address.

Your order will not be processed unless the billing and shipping address is identical.

There is an additional charge for shipping more than one item if the total cost exceeds $1,000.00